pik365 Privacy Policy for Pakistan Players

pik365 operates the sports betting and online casino platform available at pik365.pro and through the pik365 mobile application. References to "pik365", "we", "us" or "our" throughout this Privacy Policy refer to the operator of the pik365 platform.

pik365 acts as the data controller for the personal information collected from registered players and visitors. This means pik365 determines the purposes for which your data is collected and the means by which it is processed. If you have any questions about how your data is handled, the pik365 support team is your first point of contact — details are provided in Section 13 of this policy.

This policy is written specifically for players based in Pakistan and covers all interactions with the pik365 platform — from browsing the site without an account, through to registration, depositing in PKR, placing bets on Cricket and PSL, playing casino and slot games, and requesting withdrawals.

pik365 collects personal data in several ways — directly from you when you register or use the platform, automatically when you browse the site or app, and from third-party services such as payment processors and identity verification partners.

The table below summarises the main categories of data collected:

pik365 does not knowingly collect sensitive categories of personal data such as health information, religious beliefs or political opinions. If such information is shared voluntarily during a support interaction — for example, a player mentioning a health condition in connection with a responsible gaming request — it will be treated with the highest level of confidentiality and used only for the purpose it was provided.

pik365 uses the personal data we collect for clearly defined purposes. The following list explains how and why your data is used:

• Account creation and management — to set up your pik365 account, verify your identity, manage your profile and keep your account secure.
• Payment processing — to process PKR deposits via JazzCash, Easypaisa, Raast, bank transfer and cards, and to process withdrawal requests to your registered payment method.
• KYC and age verification — to confirm that you are 18 or over and that your identity matches the payment methods linked to your account.
• Fraud prevention and security — to detect and investigate suspicious activity, duplicate accounts, bonus abuse, match fixing involvement and unauthorised account access.
• Responsible gaming — to monitor gaming patterns that may indicate problem gambling behaviour and to apply tools such as deposit limits, session reminders and self-exclusion where requested or required.
• Customer support — to respond to your queries, resolve complaints and maintain a record of interactions for quality assurance.
• Platform improvement — to analyse how players use pik365 in aggregate, identify technical issues and improve the betting, casino and app experience.
• Marketing communications — to send promotional offers, bonus updates and platform news to players who have opted in. You can withdraw this consent at any time.
• Legal and compliance obligations — to meet record-keeping and reporting requirements that pik365 is legally obligated to fulfil.

pik365 does not use your personal data to make fully automated decisions that have a significant legal effect on you without providing an opportunity for human review where appropriate.

pik365 processes your personal data on the following legal grounds:

• Contractual necessity — most data processing is required to deliver the services you signed up for. Without processing your identity, contact and financial data, pik365 cannot operate your account, process deposits or pay out winnings.
• Consent — where you have actively opted in to marketing communications or to the use of non-essential cookies, processing is based on your consent. You may withdraw consent at any time without affecting your account.
• Legitimate interests — pik365 processes certain data — such as technical logs, security monitoring and fraud detection signals — on the basis of legitimate interests in protecting the platform and its players, provided these interests do not override your privacy rights.
• Legal obligation — some data is retained or shared because pik365 is legally required to do so, for example in connection with anti-money laundering record-keeping requirements.

If you would like to understand the specific legal basis applied to a particular type of data processing, please contact the pik365 support team using the details in Section 13.

pik365 does not sell your personal data. We share data with third parties only where it is necessary to operate the platform, comply with legal requirements or protect the security of the service. The following categories of third parties may receive your data:

• Payment processors — JazzCash, Easypaisa, Raast, bank networks and card processors receive the financial data necessary to complete deposit and withdrawal transactions in PKR.
• Identity verification (KYC) partners — specialist third-party services that assist pik365 in verifying the identity documents submitted by players and confirming age eligibility.
• Fraud prevention services — third-party risk and fraud detection tools that analyse transaction and activity patterns to identify suspicious behaviour.
• Game providers — casino game providers and live dealer studios receive limited session and wagering data necessary to run the games you play. They do not receive your full identity profile.
• Technology infrastructure providers — cloud hosting and server providers that store pik365 platform data. These providers are bound by strict data processing agreements and do not use your data for their own purposes.
• Legal and regulatory authorities — where pik365 is legally required to share information — for example, in response to a formal legal request — data may be disclosed to the relevant authority.

All third-party providers who handle personal data on pik365's behalf are required to process that data only in accordance with pik365's instructions and to maintain appropriate security standards. pik365 does not transfer your data to marketing companies, data brokers or unrelated commercial third parties.

pik365 uses cookies and similar tracking technologies on the website and in the app. Cookies are small text files stored on your device that help pik365 recognise returning users, keep sessions active and understand how the platform is being used.

The types of cookies used by pik365 include:

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without affecting your ability to use pik365.
• Functional cookies — remember your preferences such as language settings and notification choices, so you do not have to reset them every visit.
• Analytics cookies — collect anonymised data about how players navigate pik365, which pages are most visited and where technical errors occur. This data is used to improve the platform. Analytics cookies are only placed with your consent.
• Marketing cookies — used to serve relevant promotional content on the pik365 platform to players who have opted in. These are not used to track you across unrelated third-party websites.

You can manage cookie preferences through the cookie settings panel available on the pik365 website or through your browser settings. Disabling non-essential cookies will not prevent you from using the core features of the platform.

pik365 retains personal data only for as long as it is necessary for the purposes set out in this policy, or as required by legal obligations. The following general retention guidelines apply:

• Active account data — retained for the full duration of your account and for a period after account closure as required by legal record-keeping obligations.
• Transaction and financial records — PKR deposit, withdrawal and betting history is retained for a minimum of five years following the transaction date, in line with standard financial record-keeping requirements.
• KYC and identity documents — verification documents are retained for a minimum period following account closure as required by applicable anti-money laundering and fraud prevention obligations.
• Support communications — chat transcripts and email correspondence are retained for a minimum of two years to support quality assurance and dispute resolution.
• Marketing data — if you opt out of marketing, your contact details will be added to a suppression list and retained only to ensure no further marketing is sent. They will not be used for any other purpose.

When data is no longer required and there is no legal obligation to retain it, pik365 will securely delete or anonymise it. Anonymised data — which cannot be linked back to an individual — may be retained indefinitely for analytical and platform improvement purposes.

pik365 takes data security seriously and implements a range of technical and organisational measures to protect personal data against unauthorised access, loss, alteration or disclosure.

Additional security measures in place include:

• Encrypted storage of sensitive data including payment references and identity document copies
• Role-based access controls that limit which pik365 staff can access personal data, based on their job function
• Regular security reviews and monitoring of platform infrastructure
• Two-factor authentication (2FA) available for player accounts to add an additional layer of login security
• Automated fraud detection systems that flag unusual account activity in real time
• Staff training on data protection and security best practices

While pik365 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play an important role — keep your pik365 password strong and unique, enable 2FA on your account, and do not share your login credentials with anyone. If you suspect your account has been compromised, contact pik365 support immediately.

As a pik365 player, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting the pik365 support team:

pik365 will respond to all data rights requests promptly. Where a request is complex or involves a large volume of data, a response will be provided within 30 days. If for any reason a request cannot be fulfilled — for example, because legal retention obligations prevent deletion — we will explain the reason clearly.

pik365 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory step in the account registration and KYC process specifically to prevent minors from accessing the platform.

If pik365 becomes aware that personal data has been collected from a person under 18 — whether through a registration error, use of a parent's identity documents, or any other means — that account will be suspended immediately, all funds will be handled in accordance with our Terms and Conditions, and the data will be deleted or anonymised as quickly as legally permissible.

If you are a parent or guardian and you believe a minor has registered on pik365 using your details or their own, please contact the support team immediately with your concern. pik365 will investigate and take action without delay.

pik365 may send you promotional communications about bonuses, new games, Cricket and PSL betting offers, casino promotions and other platform updates — but only if you have opted in to receive them. Marketing communications may be delivered via:

• Email to your registered email address
• Push notifications via the pik365 app (Android or iOS)
• SMS to your registered mobile number
• In-platform promotional banners and messages when you are logged in

You can manage or withdraw your marketing consent at any time through your pik365 account settings under the Notifications or Communication Preferences section. You can also contact the support team and request that all marketing communications are stopped. Opting out does not affect transactional messages — pik365 will still send you account-related notifications such as deposit confirmations, withdrawal updates and security alerts, which are necessary for the operation of your account.

pik365 does not share your contact details with third-party marketers. Any promotional message you receive from pik365 originates from pik365 directly — be cautious of any unsolicited communication claiming to be from pik365 from an unrecognised source, and report it to the support team.

pik365 may update this Privacy Policy from time to time. Changes may be made in response to updates in how the platform operates, new services being introduced, or to reflect changes in data protection best practices. The date at the top of this page will always reflect when the policy was last revised.

Where changes are material — for example, a change in how financial data is handled or a new category of third-party data sharing — registered players will be notified via their registered contact details or through a prominent notice on the pik365 website and app before the changes take effect.

For minor updates such as clarifications to existing text or corrections of typographical errors, notification may not be provided but the updated policy will be published immediately. We recommend reviewing this page periodically to stay informed about how pik365 handles your personal data. Continued use of pik365 after any update to this policy constitutes your acceptance of the revised version.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or wish to raise a concern about how pik365 has handled your personal information, please get in touch with the pik365 support team.

Live Chat: Available 24 hours a day through the pik365 website or mobile app. This is the fastest way to get a response for general privacy questions.

Email:

pik365 will acknowledge all privacy-related requests within 48 hours and aims to resolve data requests within 30 days. Where a request requires additional verification of your identity before it can be processed — for example, a data access or deletion request — we will let you know promptly and explain what is needed.

For responsible gaming concerns or self-exclusion requests, you can also visit the Responsible Gaming page, and for a full understanding of your rights on the platform, please review the Terms and Conditions.